I have some design problems. You are an IT guy. I know if I tell you about my problems, you may not solve them, but I still tell you.
As a matter of fact, sometimes I don’t really want to find/know the solutions. I just want someone to listen (to me & my problems).
It’s such a great example of human nature & the importance of attentive listening. Most of cases, people talk about a problem just purely because they want to make excuses, explain & seek understanding, feel better or purely complain (to eventually feel better).